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WHEN WILL I RECEIVE MY ORDER?Standard UK delivery is 3-5 business days. However this will be longer for made-to-order pieces. For custom made-to-order pieces please allow a few weeks. I will stay in contact with you throughout. NOTE: I am not responsible for shipping carrier delays. Please also double check the address you enter, I am not responsible for orders going to the wrong address.
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DO YOU SHIP INTERNATIONALLY?Yes! Delivery charges will be calculated at checkout, please make sure you double check your address as I am not responsible for orders going to the wrong address. All international orders will be sent out fully tracked. I am not responsible for any custom charges or tax upon you receiving your order.
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WHAT IS YOUR RETURN POLICY?I do not accept returns but you do have the right to claim a refund or replacement, where the goods are faulty or misdescribed. Please do contact me if you have any issues with a product.
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DO YOU TAKE CUSTOM ORDERS?Yes, I'm open to discussing your ideas. Just send me an email or fill out my contact form and we will discuss further. Please keep in mind I may reject your request.
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HOW DOES THE DEPOSIT WORK?Before I start custom made-to-order pieces I will require a 50% deposit upfront. This is non refundable, if you wish to cancel. Work will not start on your order until I have received the deposit.
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DO YOU ACCEPT WHOLESALE ORDERS?Yes! Just send me an email or fill out my contact form to discuss ♡
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CAN I CANCEL A WEBSITE ORDER?Yes, if you wish to cancel your order please send me an email at kats.korner.studio@gmail.com However your order cannot be cancelled once it's been shipped, and your money won't be returned.
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WHAT IS PUNCH NEEDLE?Punch needle is a form of embroidery or rug making which uses a large needle-like tool to punch loops of yarn into fabric.
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WHAT IS HAND TUFTING?Hand tufted rugs are produced by shooting yarn through a tufting gun into a stretched fabric frame.
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HOW DO I CARE FOR MY RUG?You can find all care instructions here. If you have any further questions please do contact me ♡
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