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Frequently Asked Questions

It's question and answer time!
If you have any further questions don't hesitate to contact me. 

  • WHEN WILL I RECEIVE MY ORDER?
    Standard UK delivery is 3-5 business days. However this will be longer for made-to-order pieces. For custom made-to-order pieces please allow a few weeks. I will stay in contact with you throughout. NOTE: I am not responsible for shipping carrier delays. Please also double check the address you enter, I am not responsible for orders going to the wrong address.
  • DO YOU SHIP INTERNATIONALLY?
    Yes! Delivery charges will be calculated at checkout, please make sure you double check your address as I am not responsible for orders going to the wrong address. All international orders will be sent out fully tracked. I am not responsible for any custom charges or tax upon you receiving your order.
  • WHAT IS YOUR RETURN POLICY?
    I do not accept returns but you do have the right to claim a refund or replacement, where the goods are faulty or misdescribed. Please do contact me if you have any issues with a product.
  • DO YOU TAKE CUSTOM ORDERS?
    Yes, I'm open to discussing your ideas. Just send me an email or fill out my contact form and we will discuss further. Please keep in mind I may reject your request.
  • HOW DOES THE DEPOSIT WORK?
    Before I start custom made-to-order pieces I will require a 50% deposit upfront. This is non refundable, if you wish to cancel. Work will not start on your order until I have received the deposit.
  • DO YOU ACCEPT WHOLESALE ORDERS?
    Yes! Just send me an email or fill out my contact form to discuss ♡
  • CAN I CANCEL A WEBSITE ORDER?
    Yes, if you wish to cancel your order please send me an email at kats.korner.studio@gmail.com However your order cannot be cancelled once it's been shipped, and your money won't be returned.
  • WHAT IS PUNCH NEEDLE?
    Punch needle is a form of embroidery or rug making which uses a large needle-like tool to punch loops of yarn into fabric.
  • WHAT IS HAND TUFTING?
    Hand tufted rugs are produced by shooting yarn through a tufting gun into a stretched fabric frame.
  • HOW DO I CARE FOR MY RUG?
    You can find all care instructions here. If you have any further questions please do contact me ♡
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